Frequently Asked Questions

Where is National Connect’s Corporate Headquarters?

National Connect’s corporate offices are located in New York, NY.

With National Connect can I keep the same telephone number I have now?

Yes, National Connect can offer their service to existing phone numbers.

What are National Connect’s customer support hours?

Our customer care center is open Monday through Friday from 7am to 7pm EST. You can call us at 877-327-4835 or email us anytime at National Connect support@nationalconnect.com.

Is my information safe with National Connect?

Your information is confidential and will not be disclosed to any other party without your permission. All credit card information is encrypted for optimum security. For more details, see our privacy policies.

How long before my service is activated?

In most cases, your service will be activated at the time of installation. Service activation is dependent on your Local Exchange Carrier (LEC).

Can I receive a bill through the mail?

Yes. You can receive a paper copy of your bill through the mail. Just call your National Connect customer service rep to discuss our variety of billing options. 877-327-4835

Can I sign up for automatic payment service?

Yes. Your National Connect payments may be made automatically!! . Just call your National Connect customer service rep to set it up. 877-327-4835.

What if I have questions about my bill?

For any questions, please email us at support@National Connect.com or call us Toll Free at 877-327-4835.

Do my rates vary depending on the time of day I call?

No. Unlike most plans offered by our competitors, National Connect’s rates stay the same. We offer unlimited state to state calling, no matter what time of day.

How extensive is your network?

We have a pervasive nationwide network comparable with any major telecommunications carrier.